Magnetherm Calibration Privacy Policy

Effective Date: May 3, 2026
Last Updated: May 3, 2026

Magnetherm Inc., doing business as Magnetherm Calibration ("we," "us," "our"), respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our calibration services, our website (https://magnetherm.net), our online store (https://magnetherm.shop), and our SMS messaging communications.

1. Information We Collect

We collect the following types of personal information:

Contact information: name, business name, mailing address, email address, mobile and landline phone numbers
Service information: equipment make/model/serial numbers, calibration history, service location, technician notes
Payment information: billing address, business tax ID, payment method (we do not store credit card numbers; payment processing is handled by our PCI-DSS compliant payment processors)
Communications: records of SMS, email, and telephone communications between you and Magnetherm Calibration
Website information: browser type, IP address, pages visited (collected via standard web analytics)

2. How We Collect Information

We collect information when you:

Schedule a calibration service or repair (by phone, email, web form, or in-person)
Complete a service intake form during a technician visit
Complete a vendor onboarding packet as a new customer
Make a purchase from our online store
Contact us through any communication channel
Visit our websites

3. How We Use Your Information

We use your personal information to:

Provide calibration services, repairs, and certifications
Send service confirmations, appointment reminders, and follow-up communications
Send customer satisfaction surveys and review requests
Process payments and issue invoices
Comply with legal, tax, and regulatory obligations (including ISO 17025 and ISO 9001 record-keeping requirements)
Improve our services through customer feedback

4. SMS Messaging Privacy

If you provide your mobile phone number to Magnetherm Calibration, you consent to receive SMS messages related to your service. Specifically:

Opt-In: SMS opt-in is given when you provide your mobile number during service scheduling, complete a service intake form, or complete vendor onboarding. Opt-in is documented in our customer management system.
Message types: appointment confirmations, technician en-route notifications, certificate-ready notifications, customer review requests, and operational follow-up.
Frequency: Variable based on service activity. Typically 1–5 messages per service engagement.
Carrier rates: Message and data rates may apply depending on your mobile carrier plan.
Opt-out: Reply STOP to any message at any time to opt out. You may also reply HELP for assistance, or contact us directly at info@magnetherm.co or (951) 220-8780.
Mobile information sharing: No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data is excluded from any third-party sharing described in Section 5.

5. How We Share Your Information

We do NOT sell your personal information. We share information only as follows:

Service partners: With third-party service providers who support our calibration operations (e.g., subcontracted calibration laboratories for items requiring specialized equipment, accreditation auditors). These partners are bound by confidentiality agreements and may use your information only to perform services on our behalf.
Payment processors: With payment processing partners as needed to process transactions.
Legal compliance: When required by law, court order, or government request, including responses to lawful requests from regulatory bodies (FDA, USDA, OSHA) when applicable to our customers.
Business transfer: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

Mobile phone numbers and SMS opt-in data are NEVER shared with third parties for marketing or promotional purposes.

6. Data Retention

We retain customer information for as long as necessary to provide services and comply with legal and regulatory record-keeping requirements. Calibration records are retained for a minimum of seven years per ISO 17025 standards. Communications records are retained for the duration of the customer relationship plus three years.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal record-keeping requirements that may prevent deletion of calibration records)
Opt out of SMS messages at any time by replying STOP
Opt out of marketing emails by clicking the unsubscribe link in any marketing email
Lodge a complaint with applicable data protection authorities

To exercise any of these rights, contact us at info@magnetherm.co or (951) 220-8780.

8. Data Security

We use commercially reasonable safeguards to protect your information, including encrypted databases, access controls, and secure file storage. However, no system is 100% secure. If we become aware of a data breach affecting your information, we will notify you per applicable law.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us at info@magnetherm.co.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at this same location with an updated "Last Updated" date. Material changes will be announced via email or SMS to active customers.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Magnetherm Inc.
DBA Magnetherm Calibration
Wildomar, CA 92595
Email: info@magnetherm.co
Phone: (951) 220-8780
Website: https://magnetherm.net